Agency Marketing Services

Regarding the marketing and advertising services rendered by Senolytic Lab 合同会社 (“The company”), a refund is the actual reimbursement of the cost of a Product to a Customer regardless of the basis for the reimbursement (“Refund”). The company accomplishes the Refund by reversing the amount previously charged to the Customer’s Card or account at the Card issuing bank and the appropriate amount is credited to the appropriate Card or account at the Card issuing bank of Customer.

The company will only offer a refund if the provided service does not deliver what it mentions as per product & service specifications and/or the company cannot or is unable to fix any inferiority of the deliverable. The refund can never exceed the original price paid. The company’s service delivery depends on the team bandwidth and could exceed the mentioned delivery dates without notice; refunds will not be granted as long as the service was delivered.

The company will only issue a Refund to the original funding source. For example, an order funded via Credit Card will be issued a Refund to the account for the Card that was used to fund the order. An order funded via PayPal will be issued a Refund to the original PayPal account. If the PayPal account is closed, the Customer should contact the company for assistance.

 

Digital Products and Courses

Regarding our online store for our digital products and courses, our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We want you to give your best effort to apply all the strategies taught in the course and give yourself the best chance at success, which is why if we don’t hold you accountable for putting in the work, we’re doing you a disservice.

This course has been stress-tested to make sure that as long as you follow the modules and complete the action items for each lesson, you will get results.

When you enroll in any of our courses as a student, you get a “90-Day Guarantee.” The guarantee states that if you enroll in one of our courses, watch all the video lessons, complete all of the required work and action items, and still don’t see results within the first 90 days, we will provide a full refund.

Our 90-Day Guarantee is governed by the following terms.

In order to qualify for a refund, you must have completed the course, and email us within the 90 days from your enrolment date, including proof that you did the work in the course and it did not work for you. You must include your completed coursework with your request for a refund, as well as the required assignments (specific to each course). If you request a refund and do not include your completed coursework by the 30th day, you will not be granted a refund.

If you haven’t completed the course or the required assignments, then you won’t be eligible for the guarantee. We’ll ask for your completed course work and ask what didn’t work for you (so we can learn and improve).

Note: in the case of purchasing an All Access subscription, the same refund conditions apply, with the mention that you’d need to show proof of completion of at least 2 courses.

For All Courses:

The work that you need to submit with your request for a refund includes ALL of the following items, as well as the specific requirements outlined for each course (see below).

• Requirement 1: Complete the course
• Requirement 2: Complete & attach the course workbook filled in with your notes/answers, to show that you’ve taken the time to apply the course lessons
• Requirement 3: Tell us why this course was not a good fit for you and your business needs. What did you expect that you did not get once inside the program?

Additional non-returnable items:

• Gift cards
• Downloadable software products

Here’s how our guarantee DOES NOT apply:

1. You enroll, never complete the course, and email us within a year asking for a refund.
2. You enroll, do none of the assignments, and email us asking for a refund.

Payment Cancellation Policy

A Purchaser who enrolls may not cancel the contract under any circumstances outside the “90-Day Guarantee” period. Upon enrollment, the Purchaser will be responsible for the balance of sale owing and must pay all further installments as agreed and on time. Should Purchaser fail to make any payment as and when due, we reserve all our rights against Purchaser for failure to make installment payments on time, including, but not limited to, mandating a collection agency or attorney to obtain payment from Purchaser, which may adversely affect the Purchaser’s credit rating. Purchaser must reimburse us for all reasonable fees (including legal and collection agency fees) incurred in collecting the balance of sale and is not eligible for the “90-Day Guarantee.”

We will NOT provide refunds more than 90 days following the date of purchase. After day 90, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.

After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.

Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.

Please note – this is a serious business course, it’s not magic. If you’re not ready to put in the work and take real action, you won’t see the results. We put an extraordinary amount of time, money and effort into all of our Programs, and we expect you to do the same. Our courses are for serious students only.

If you have any questions or concerns about your purchase, please let us know by contacting our support team directly. The support desk can be reached at [email protected]

Refunds process
Once your request for a refund is received and inspected, we will send you an email to notify you that we are processing your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.